Frequently Asked Questions
Are all your items authentic?
Yes! Every item sold at ONYX Collections undergoes a strict authentication process to ensure it is 100% genuine. We stand behind our guarantee and provide peace of mind with every purchase.
Where do you ship to?
We ship worldwide! ONYX Collections proudly offers global shipping, so you can enjoy authentic luxury no matter where you are. Please check our Shipping Policy for delivery times and rates.
How long does delivery take?
Local orders typically arrive within 3–5 business days. International shipping times vary depending on the destination, but we aim to deliver within 7–14 business days.
Can I return an item?
Due to the nature of luxury resale, all sales are final. However, if you have concerns about authenticity or receive a damaged item, please contact us within 7 days.
How can I contact you?
You can reach us anytime atmain@onyxcollections.sg, and our team will get back to you as soon as possible.